Communicating a Service Offering in Cairns
Posted on January 31, 2010, under Uncategorized.
Because services are intangible, marketing messages for services achieve more than market services. Communications render services more tangible, and offer prospects something firm to measure.
As a result, marketing communications for most services drag around a heavier burden than communications for products. A bright red Porsche 911 convertible, for example, chants loudly and beautifully for itself. Very few services speak for themselves at all.
We implicitly trust most products. We trust that our new tyres won’t explode, our white sugar will taste sweet, and our aspirin will reduce our headaches without bad side effects. But we are far less trusting and certain about most services.
We worry that our solicitors and web designers will work more than necessary, and bill more than necessary. We worry that the latest weight loss service will be useless, just like the two we have tried before. We worry that our remodelers will extend their budget and complete the job weeks after they agreed to. We worry that the collection agency we engage for our service will badger our customers worth keeping and collect only a small part of our outstanding receivables.
So unlike communicating about products, communicating about services must make the service more tangible and real, and must soothe the worried prospect. It’s not like selling Porsche automobiles.
For more information about services marketing and making services more concrete, visit Rob Johnson’s Twitter page. Sponsored by Rob Johnson of http://seocairns.seovoodoo.com.au/
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